Location: Sherman, TX
Make a Difference in Seniors lives! Home Instead Senior Care is looking for an On-Call Supervisor that would answer an on-call phone on weekends. Excellent phone etiquette, communication and problem solving skills and customer service is a must. Individual must live within 35 miles of the Sherman- Denison area. This position would alternate being on-call with other office employees. Home Instead Senior Care is located in Sherman, TX. You are required to pass a criminal background check, drug screen and driving record. For more information, contact 903-893-1109.
- Prior to start of on call shift, review schedule with designated Service Coordinator and become aware of any potential trouble spots that might arise.
- Obtain resources needed for on call responsibilities such as laptop, tablet and phone along with any paper resources deemed necessary.
- Answering each incoming call in a friendly, professional, and knowledgeable manner and respond quickly to their needs.
- Fill all Client shifts following designated office scheduling processes.
- Communicate changes in Client Shifts to the Client(s) and Caregiver(s).
- Contact backup person when questions arise about clients or Caregivers that require input
- Fill in on assignments that come open until a replacement Caregiver is found
- Communicate client and Caregiver concerns or problems with designated back-up key player.
- Monitor and log both client and Caregiver activity and follow up on Caregiver assignments and client service in the operating system.
- Field new client & Caregiver inquiries over the phone in a knowledgeable manner and schedule care consultations
- Create a log of the activities of your shift and communicate that to the designate key player(s).
- Return resources to the office following your shift.
- Demonstrate open and effective communication with owner, colleagues and Caregivers
- Ensure Home Instead Senior Care standards are met and upheld
- Participate in quarterly Caregiver meetings
- Perform care consultations as required
- Caregive for seniors when emergencies arise
- Perform any and all other functions deemed necessary
Each Home Instead franchise is independently owned and operated.