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Service Technician - Washington, DC

Company: N/A

Location: Gaithersburg, MD

Pay: N/A

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Job Description

Req/Job ID: 991347BR
Employing Entity: Transform SR Home Improvement Products LLC
Employment Category: Regular, Full-time
Job Function: Customer Service
Store ID: 24597: SHP Wash DC Gaithersburg

Home Improvement Service Technician
Under the direction of the District Production Manager, this role will lead the Home Improvement Products team in providing, identifying, establishing, promoting, and delivering swift and superior customer service throughout their respective District territory. This position will develop and maintain strong relationships with customers as well as office personnel by promoting open communication channels to improve performance. This position will utilize processes (SOP’s) and techniques, such as scheduling, product ordering and new job inspections to maximize identify and minimize causes of customer dissatisfaction with service and products provided after the original installation. This position will be responsible for troubleshooting and negotiating reasonable resolutions for customer complaints. This position will maximize all available resources to insure that Transform Home Improvement Products is leading the industry in providing excellent customer service.

Job Requirements

JOB RESPONSIBILITIES:


Education/Training


#HomeServices