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Service Technician II, HVAC Break / Fix

Company: N/A

Location: Baltimore, MD

Pay: N/A

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Job Description

Req/Job ID: 990843BR
Employing Entity: Transform SR Home Improvement Products LLC
Employment Category: Regular, Full-time
Job Function: Repair/Installation
Store ID: 24801: SHP HVAC Washington, DC Exter

The HVAC Service Technician is responsible for providing timely and quality repairs of customers' products (Heat Pumps, Heating Ventilation and Air Conditioning, Gas and Oil Furnaces & Boilers) while maintaining the highest level of customer service. Additionally, this position promotes and sells additional products and services that directly impact the profitability of the Company.

Job Requirements

Job Duties/Responsibilities:
• Diagnoses and repairs appliances and equipment in the customer's home and gives the customer an accurate estimate of the cost of repair if applicable
• Recognizes and acts upon every opportunity to drive revenue through the Value Added Services Program (VASP) (i.e., selling extended warranties, water filters, generating customer interest in new Heating Ventilation and Air Conditioning systems as appropriate) by effectively communicating the benefits to the customer
• Uses basic tools or instruments to assemble, adjust, calibrate, repair or test various products
• Works as a dedicated team member to ensure fast, flexible and expert service to every customer
• Maintains high level of customer satisfaction through efficient and timely customer resolution
• Maintains the highest level of service standards and communicates openly with District Technical Manager to assist as needed with resolving customer issues
• Maintains truck stock inventory and ensures maintenance schedules are within the Company guidelines (i.e., wash truck weekly, oil changes), and ensures tools and equipment are in safe operating condition
• Completes all Break/Fix Technician training elements within required timeframes
• Manage and maintain company assets such as corporate credit card, gas card, assigned HVAC equipment, inventory, company van, etc
• Performs other duties as assigned Required Skills:
• Complete knowledge of all tools, equipment and materials used to perform services on Heating Ventilation and Air Conditioning (HVAC) units
• Ability to communicate, read, understand and apply written text of a technical nature in order to answer questions, solve problems, make decisions or complete job tasks
• Ability to read, write and speak English and communicate effectively and clearly, both orally and in writing, with co-workers, managers and consumers
• Ability to travel up to 25% of the time as needed in geographical areas outside area of residence, both in-state (most of the time) and out-of-state (occasionally)
• Ability to work variable and flexible hours, including significant overtime as needed, along with overnight and Sunday service as needed
• Ability to use company laptop to input, modify or output information
• Ability to handle stressful situations and work independently in a fast paced environment
• Ability to follow appropriate industry specific regulations related to the handling of hazardous materials
• Ability to frequently bend, stoop, kneel, stretch, twist, reach, climb and lift/carry up to 75 lbs
• Ability to drive in various weather conditions for long periods of time (5+ hrs) and in various demographic areas
• Ability to access different levels of terrain, including interior and exterior landscapes, while performing duties Preferred Skills:
• High school diploma or General Education Degree (GED)
• Journeyman and/or Master level HVAC License Years of Related Experience: 3-4 Years Driver's License Required: Yes Travel Requirements: 25% Age Requirement: 18+

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