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Help Desk Analyst I

Company: N/A


Pay: $11.09 - $12.84 /Hour

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Job Description

Ref ID: 03720-0011145075

Classification: Help Desk Analyst I

Compensation: $11.09 to $12.84 hourly

This job is for someone who excels at coming up with creative solutions to technical issues. Robert Half Technology is seeking a Help Desk Analyst to accommodate field users in an ever-changing, active environment. If you have strong problem-solving skills and a passion for making effective change within an organization, we encourage you to apply to this Help Desk Analyst position. Located in Philadelphia, Pennsylvania, the Help Desk Analyst opportunity is a long-term temporary role.

Your responsibilities

- Resolve technical help tickets submitted via phone, email, and walk-ups

- Diagnose recurring technical issues and implement solutions to address the root of the problems

- Independently investigate and implement solutions to technical issues

- Provide IT assistance for operating systems, productivity software, and a variety of other software applications used internally

For immediate consideration please email Hailee Gerwitz - [Click Here to Email Your Resumé]

Job Requirements

- IT support ticketing system experience desired - Creative problem solver who anticipates risks and opportunities and maintains a vision for continuous improvement - Experience installing and configuring operating systems, networked and local printers, and business applications - Ongoing Support experience preferred - Demonstrated knowledge of Ongoing Maintenance - Desktop Support experience - Deep understanding of Onsite Support - Adeptness in Tier 1 Support - Deskside Support experience - Experience with Technical Support - Experience in user administration and bug fixing in a client server environment - Understanding of basic networking concepts For immediate consideration please email Hailee Gerwitz - [Click Here to Email Your Resumé]

Technology doesn't change the world. People do.

As a technology staffing firm, we can't think of a more fitting mantra. We're extreme believers in technology and the incredible things it can do. But we know that behind every smart piece of software, every powerful processor, and every brilliant line of code is an even more brilliant person.

Leader among IT staffing agencies

The intersection of technology and people — it's where we live. Backed by more than 65 years of experience, Robert Half Technology is a leader among IT staffing agencies. Whether you're looking to hire experienced technology talent or find the best technology jobs, we are your IT expert to call.

We understand not only the art of matching people, but also the science of technology. We use a proprietary matching tool that helps our staffing professionals connect just the right person to just the right job. And our network of industry connections and strategic partners remains unmatched.

Apply for this job now or contact our branch office at 888-490-4429 to learn more about this position.

All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.

© 2019 Robert Half Technology. An Equal Opportunity Employer M/F/Disability/Veterans.

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