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Engagement/Call Center Manager -Inside Pharmaceutical Sales

Company: N/A

Location: Franklin Township, NJ

Pay: N/A

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Job Description


You’re driven, resourceful, and above all else - remarkably smart. You love a good challenge. You are the first to roll up your sleeves and work with relentless energy until you solve the unsolvable, beat the unbeatable and you always come out on top. Passable doesn’t cut it – you’ve got fire in your belly to learn more, do more and be more. For you, the sweetest success is shared success and you’re known for your good nature. You’ll fit right in at Syneos Health where we surround ourselves with the most talented and agile professionals in the industry, but we check our egos at the door.


The Engagement Center Manager, Pharmaceutical is responsible for developing and leading Engagement Center staff through call center based initiatives. The role serves as a champion for maximum productivity and quality control for all customers, and products provided. This individual will:

Key Job Responsibilities:  (Duties may include, but not limited to all or some of the following):

Job Requirements

  • Bachelor’s Degree required

Skills Required:

  • 5+ Business to Business sales experience
  • 2+ years of supervisory/management experience in a call center environment
  • Pharmaceutical industry experience with pharmaceutical/medical call center environment
  • Strong command/leadership skills
  • Effective Time Management Skills
  • Superior communication and presentation skills
  • Must be able to motivate, lead, and manage an inside sales team.
  • Superior coaching skills and passion for helping the ISRs improve.
  • Facilitate new processes, tools, trainings and cross-trainings of ISRs
  • Excellent communication skills – written, verbal and interpersonal
  • Excellent listening skills
  • Strong analytical skills with the ability to analyze information and target trends
  • Continually seeks ways to provide better customer service
  • Strong leadership and organizational skills with the ability to effectively coach and motivate a team to meet expectations and achieve goals
  • Ability to work within a team environment and maintain a positive attitude.
  • Demonstrated ability to establish and maintain customer, partner and internal staff relationships while motivating cross-functional teams to achieve success and assigned goals
  • A proven track record of sales and/or business process sales, preferably within the pharmaceutical sales domain.
  • Operational excellence in managing leads, creating opportunities and sales development activities that drive top of funnel.
  • Able to build meaningful business relationships with key partners, customers, prospects and internal colleagues
  • Enthusiastic and self-starting approach
  • Proficiency in Microsoft Office, CRM, GoToMeeting, and other sales and marketing automation tools.
  • Proficiency in MS Word, PowerPoint, & Excel with an emphasis on creation, design & maintenance of spreadsheets.
  • Knowledge of call center operations, Data Centers, software, and processes along with internal computer/operating systems, and the operational day to day management of them
  • Formal sales training preferred.

At Syneos Health, we believe in providing an environment and culture in which our people can thrive, develop and advance. We reward and recognize our people by providing valuable benefits and a quality of life balance

Why Syneos Health? Join a game-changing global company that is reinventing the way therapies are developed and commercialized. Here, you’re essential in solving and executing against today’s toughest commercialization challenges facing the world’s leading healthcare companies. From the very beginning, you’ll be supported by team members who, like you, aren’t afraid to try something new. You'll gain exposure and work in a dynamic environment to create better, smarter, faster ways to get biopharmaceutical therapies to patients.

WORK HERE MATTERS EVERYWHERE | How will you accelerate biopharmaceutical commercialization?

Syneos Health companies are affirmative action/equal opportunity employers (Minorities/Females/Veterans/Disabled)

Job Requirements